Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {smartluxurybathroom@gmail.com} and send your item to: (Shop 4, First Floor Mac Austin/Hakan Plaza, Freedom Line, Odunade Market Coker, Orile, Lagos State, Nigeria).

Shipping returns

To return your product, you should send your product to: (Shop 4, First Floor Mac Austin/Hakan Plaza, Freedom Line, Odunade Market Coker, Orile, Lagos State, Nigeria).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Refund and Returns Policy

Overview

Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have elapsed, we will be unable to offer a full refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and packaged in its original packaging.

Certain products are non-returnable, including:

  • Perishable items (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

A receipt or proof of purchase is required to process your return.

Please refrain from sending your purchase back to the manufacturer.

Partial Refunds
Partial refunds may be granted in specific cases, such as when items are returned with visible signs of use or damage.

Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed, and a credit will be issued to your original payment method within a specified timeframe.

If your refund has not been received:

  1. Verify your bank account.
  2. Contact your credit card provider, as processing times may vary.
  3. Reach out to your bank, as additional processing delays may occur.

If you have followed these steps and still have not received your refund, please contact us at {smartluxurybathrooms@gmail.com}.

Exchanges

We only replace defective or damaged items. If an exchange for the same item is required, email us at {smartluxurybathrooms@gmail.com} and ship the item to:
Shop 4, First Floor, Mac Austin/Hakan Plaza, Freedom Line, Odunade Market, Coker, Orile, Lagos State, Nigeria.

Returning Items

To return an item, please send it to:
Shop 4, First Floor, Mac Austin/Hakan Plaza, Freedom Line, Odunade Market, Coker, Orile, Lagos State, Nigeria.

Return shipping costs are the customer’s responsibility and are non-refundable. If a refund is issued, the return shipping cost will be deducted.

The delivery time for exchanges may vary depending on your location.

For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Assistance?

For questions regarding refunds or returns, please email us at {smartluxurybathrooms@gmail.com}.